Chapter 1: All About CompatibilityChapter Goal: What is it that causes compatibility problems for software and hardware, and what effect does a "Certified for Windows" logo actually have. This chapter will introduce compatibility for the reader.
1. What Causes compatibility problems
2. Internal and external factors for compatibility
3. Certified for Windows... what does the logo mean?
Chapter 2: Common Software Compatibility Issues
Chapter Goal: What are the problems associated with software compatibility in Microsoft Windows?
1. Legacy Software and Windows
2. The Blue Screen of Death
3. User Account Control and security permissions
4. Internet Explorer and browser plug-ins
Chapter 3: Common Hardware Compatibility Issues
Chapter Goal: What causes hardware incompatibilities, and how is older hardware supported by modern PCs and Microsoft Windows?
1. Plug and Play
2. x86 vs x64 architecture
3. Locating quality device drivers
4. Compatible and third-party drivers
5. Driver signing in Windows
6. Maintaining legacy hardware
1. Third-party hardware support for legacy hardware
7. Managing printers
8. Video and graphics cards
Chapter 4: Resolving Software Compatibility Issues
Chapter Goal: Learn how to use Windows in-built and external tools to maintain software compatibility on your PCs.
1. The Software compatibility troubleshooter
2. Micro
soft application compatibility toolkit1. Compatibility Administrator and Shims
3. Th
e Windows compatible hardware and software website4. The Standard User Analyser (SUA)
5. Resolving browser plug-in compatibility issues
6. Resolving Internet and Intranet site compatibility issues
Chapter 5: Resolving Hardware Compatibility Issues
Chapter Goal: Learn how to diagnose and repair problems with legacy and other hardware in Microsoft Windows.
1. Drivers, drivers, drivers!
2. The Windows Device Manager
1. Driver status indicators
2. Managing drivers
1. Updating drivers
2. Rolling back drivers
3. Driver maintenance
1. Understanding Device Manager views
2. Manually configuring device drivers
4. Advanced Boot Options: Safe Mode and Safe Boot Mode
5. Cables and physical hardware faults
Chapter 6: External Factors That Affect Hardware
Chapter Goal: What are the external and environmental factors which can affect the proper operation of hardware on your PC? In this chapter you'll learn how to identify and mitigate them.
1. Safely Working with physical hardware
2. Interference
3. The Human factor
4. Additional environmental factors
About the Author: Andrew Bettany is a Microsoft Most Valuable Professional (MVP), recognized for his Windows expertise, and a member of the Microsoft Springboard Technical Expert Panel.As leader of the IT Academy at the University of York, UK and Microsoft Certified Trainer, Andrew delivers learning and consultancy to businesses on a number of technical areas including Windows deployment and troubleshooting. He has created and manages the IT Masterclasses series of short intensive technical courses, www.itmasterclasses.com, run through his own training company Deliver IT Training Ltd.Passionate about learning and helping others he frequently donates his time to work with Microsoft. He is a frequent speaker and proctor at TechEd conferences worldwide. In 2011 he delivered a train the trainer class in earthquake-hit Haiti to help the community rebuild their technology skills and returned again in November 2013 to deliver a second bootcamp.Very active on social media, Andrew can be found on LinkedIn Facebook and Twitter. He lives in a village just outside of the beautiful city of York in Yorkshire (UK).
