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Technology and Offshore Outsourcing Strategies

Technology and Offshore Outsourcing Strategies


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About the Book

Foreword; M.F.Corbett Introduction; P.Brudenall PART 1: A FRAMEWORK FOR SUCCESSFUL OUTSOURCING From Fixed Contracts to Dynamic Partnerships: Successful Outsourcing in a Changing World; D.Dalcher PART 2: STRATEGIES FOR OFFSHORE OUTSOURCING Strategic Offshoring: Decision Analysis, Best Practices, and Emerging Trends; D.Bhide The Politics of Offshoring: Trends, Risks and Strategies; P.Morrison Offshoring: Hidden Benefits and Hidden Costs; P.Davies PART 3: UNDERSTANDING BUSINESS PROCESS OUTSOURCING Business Process Outsourcing: A Manager's Guide to Understanding the Market Phenomenon; A.C.Devata, R.Kumar & T.Stratopoulos Offshore Business Process Outsourcing: Strategies to Minimise Failure; J.Chevallier & H.Robertson PART 4: ACHIEVING BUSINESS TRANSFORMATION THROUGH OUTSOURCING BPO as Enterprise Partnership: The BAE-Xchanging Transformation Strategy for HR Procurement; M.Lacity, L.Willcocks & D.Feeny Sustainable Transformation: Where IT Falls Short and Business Process Outsourcing Must Deliver; M.Friend PART 5: MANAGING THE OUTSOURCING RELATIONSHIP How to Manage the Outsourcing Relationship; G.Beck Designing Successful Outsourcing Relationships - Selected Techniques from a Lifecycle Perspective; S.Cullen PART 6: THE LEGAL FOUNDATIONS The Outsourcing Contract: Structure & Tactics, P.Brudenall Systems Development Outsourcing: Lessons from Litigation; M.Chiasson, A.Dexter & D.Wotherspoon PART 7: LOOKING AHEAD - ISSUES FOR THE FUTURE The Future of Offshore Outsourcing as a Strategic Management Tool; M.Kobayashi-Hillary Utility Computing: A Better Model for Outsourcing Success?, J.Kaplan
About the Author: GRAHAM BECK PA Consulting Group, UK DAN BHIDE Founder and CEO, Outsourcing Consulting and Management Corporation, USA JONATHAN CHEVALLIER BPO Market Development Director, Xansa, UK MIKE CHIASSON Assistant Professor of Management Information Systems, Haskayne School of Business, University of Calgary, Canada SARA CULLEN Managing Director, Sara Cullen and Associates, Australia DARREN DALCHER Professor, Middlesex University, UK PAUL DAVIES Managing Director, Onshore Offshore Ltd, UK ASHOK C. DEVATA India AL DEXTER Professor Emeritus, Saunder School of Business, University of British Columbia, Canada DAVID FEENY Fellow in Information Management, Oxford University, UK MIKE FRIEND Research Manager, IDC, UK JEFF KAPLAN Founder & Managing Director, THINKstrategies, USA MARK KOBAYASHI-HILLARY Independent Outsourcing Consultant, UK RACHNA KUMAR Professor, United States International College of Business, USA MARY LACITY Professor of Information Systems, University of Missouri-St Louis, USA PAUL MORRISON Managing Consultant, ALS Consulting, UK HILARY ROBERTSON Xansa, UK THEOPHANIS STRATOPOULOS Assistant Professor of MIS at the Whittemore School of Business and Economics, WSBE - University of New Hampshire, USA LESLIE WILLCOCKS Professor of Information Management and E-business, Warwick Business School, UK DAVID WOTHERSPOON Partner, Vancouver office, Fasken Martineau DuMoulin LLP, Canada


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Product Details
  • ISBN-13: 9781349523436
  • Publisher: Palgrave MacMillan
  • Publisher Imprint: Palgrave Macmillan
  • Edition: 1st ed. 2005
  • Language: English
  • Returnable: N
  • Spine Width: 16 mm
  • Width: 140 mm
  • ISBN-10: 1349523437
  • Publisher Date: 23 May 2005
  • Binding: Paperback
  • Height: 216 mm
  • No of Pages: 280
  • Series Title: English
  • Weight: 403 gr


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