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Steuerung und Kontrolle des Außendienstes

Steuerung und Kontrolle des Außendienstes


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About the Book

Inhaltsangabe: Problemstellung: Die Beschäftigung der Wirtschaftswissenschaft mit dem Einsatz und der Steuerung des Außendienstes (im folgenden AD genannt) hat ihren Ursprung in den sich verändernden Orientierungen in der industriellen Gesellschaft. Während man sich zu Beginn der Forschung rein produktionsorientiert mit den Möglichkeiten der Erhöhung des Outputs beschäftigte, hat sich in den Vertriebsbereichen der Unternehmungen in den letzten drei Jahrzehnten ein grundsätzlicher Wandel vollzogen. Mit der zunehmenden Sättigung der Märkte waren die Unternehmen gezwungen, nicht mehr die Produkte in den Mittelpunkt aller Interessen zu stellen, sondern vielmehr die Bedürfnisse der Kunden zum Ausgangspunkt aller vertriebspolitischen Maßnahmen zu machen. Der Übergang von der Produktions- und Verkaufsorientierung zur Marketingorientierung, die darauf -ausgerichtet ist, durch Zufriedenstellung der Kunden Gewinne zu erzielen, wurde eingeleitet. Dazu trugen auch verstärkte Konkurrenz, globale Märkte, Kostendegression durch technische Innovationen und ein immer weiter wachsendes Güterangebot bei. Die Bedeutung des Marketingkonzeptes liegt darin, dass „das Marketing-Management besagt, dass der Schlüssel zur Erreichung unternehmerischer Ziele darin liegt, die Bedürfnisse und Wünsche des Zielmarktes zu ermitteln und diesen dann wirksamer und wirtschaftlicher zufrieden zustellen als die Wettbewerber." Dem Marketing-Management als oberster Planungs- und Durchführungsinstanz für das Konzept stehen dabei unterschiedliche Instrumente zur Verfügung, die sich nach verschiedenen Kriterien systematisieren lassen. Ein wichtiges dieser Instrumente ist der Persönliche Verkauf durch den AD einer Unternehmung, dessen Immanenz auch in der Beanspruchung von über der Hälfte des gesamten Marketing-Budgets vieler Unternehmen abzulesen ist Diese Arbeit beschäftigt sich mit den Möglichkeiten der Einflussnahme des Marketing-Managements auf den Einsatz und die Steuerung (Kontrolle) des AD, wobe


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Product Details
  • ISBN-13: 9783838609348
  • Publisher: Diplom.de
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 5 mm
  • Width: 148 mm
  • ISBN-10: 3838609344
  • Publisher Date: 17 Jul 1998
  • Height: 210 mm
  • No of Pages: 76
  • Series Title: German
  • Weight: 163 gr


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