With the introduction of the Internet, consumers are relying heavily on the media for content. The popularity of consumer-generated content (CGC) has captured the consumer (i.e., user) as the producer, which has cause a power shift in the market from the companies to the consumers. When technology is paired with culture, it is inevitable that consumers are constantly changing their attitudes toward consumption to adapt to current trends. Thus, marketers are meticulously looking for information to keep current with the consumer market in order to maintain their market share. CGC relates closely to electronic word-of-mouth (eWOM) and can be found in various online review sites, forums, blogs, company websites, as well as on social media platforms. Consumers' contribution toward the content on the different digital media sites (including company's website) is on voluntary basis, either paid (e.g., sponsored) or nonpaid (e.g., personal blogs). It is evident that information that is published online travels faster to consumers than when delivered through traditional media such as television. Companies are therefore trying to be proactive; and as part of their promotional efforts, they are turning to online media for the latest information on their target market, feedback on their company (e.g., criticism, praises), as well as information on their competitors. The goal of this book is to educate business owners, marketing practitioners, students, as well as marketing researchers in understanding the use of CGC and how it is beneficial for their marketing plan.
About the Author: Emi Moriuchi, PhD, is currently an assistant professor of marketing at Rochester Institute of Technology (RIT). She is also the author of the book Social Media Marketing: Strategies in Utilizing Consumer-Generated Content. Before becoming an academic, she was an assistant project director and a research analyst at a full-service research and marketing company in Honolulu, Hawaii. While conducting her research in Hawaii, she was invited as a guest speaker at Honolulu's local media to discuss a topic on Shin Japanese-Americans (new Japanese-American generation). She was a visiting scholar at Sophia University (Japan), as well as at Keio University (Japan), where she conducted an experimental research on Japanese and Japanese-American's consumer behavior. Her works have been published in book chapters, marketing journals, as well as in various international and national marketing conference proceedings. Moriuchi holds a PhD in business and management (marketing) from Manchester Business School, University of Manchester, United Kingdom.