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Smartphones und stationärer Handel. Strategien, Chancen und Risiken

Smartphones und stationärer Handel. Strategien, Chancen und Risiken


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About the Book

Studienarbeit aus dem Jahr 2016 im Fachbereich BWL - Handel und Distribution, Note: 1,3, FOM Hochschule für Oekonomie & Management gemeinnützige GmbH, Nürnberg früher Fachhochschule, Sprache: Deutsch, Abstract: Der stationäre Handel ist im Zuge des digitalen Wandels zunehmend unter Druck geraten. Diese Projektarbeit beschäftigt sich mit der Frage, wie mit modernen Technologien, in diesem Fall konkret durch das Smartphone, neue Möglichkeiten entstehen, die Attraktivität und Konkurrenzfähigkeit des stationären Handels zu sichern und Erfolge zu generieren. Demzufolge sollen in dieser Arbeit konkret die bestehenden Chancen und Risiken einer Verbindung des stationären Handels und des mobilen Internets durch das Smartphone herausgearbeitet und gegenübergestellt werden. In diesem Kontext werden punktuell Best-Practice Beispiele und mögliche Strategien vorgestellt. Der stationäre Handel ist mit einem Umsatz von 428 Milliarden Euro und einem Anteil am Bruttoinlandsprodukt von ca. 16 Prozent eine bedeutende Größe in Deutschland. Allerdings ist festzustellen, dass sich der Umsatz seit dem Millennium real kaum verändert hat. Dem gegenüber steht der E-Commerce mit seinem Umsatz von ca. 73 Milliarden Euro in 2014, der sich seit 2011 etwa verdoppelt hat. Es ist festzustellen, dass immer mehr Konsumenten im Business-to-Consumer-Bereich (B2C) Produkte Online kaufen und den stationären Handel mehr und mehr lediglich als Ausstellungsfläche bzw. Showroom nutzen oder um sich vor dem Onlinekauf durch geschultes Personal beraten zu lassen und die Produkte später preisgünstiger im Internet zu erwerben. Dies setzt den physischen Handel zunehmend unter Druck, neue Mittel und Wege zu finden Konsumenten wieder in die Geschäfte zu holen, Kunden nach einer zum Kauf vor Ort zu bewegen und die Kunden letztendlich wieder mehr an das Unternehmen zu binden. Das Smartphone kann hier durchaus ein machtvolles Instrument sein, da es ausgesprochen viele Möglichkeiten bietet, den Konsumenten gezie


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Product Details
  • ISBN-13: 9783668178397
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 2 mm
  • Width: 148 mm
  • ISBN-10: 3668178399
  • Publisher Date: 21 Mar 2016
  • Height: 210 mm
  • No of Pages: 28
  • Series Title: German
  • Weight: 100 gr


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