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Servicetechniker Band 2: Management und Auftragsabwicklung

Servicetechniker Band 2: Management und Auftragsabwicklung


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About the Book

Ein Schwerpunkt in der Ausbildung zum Kfz-Servicetechniker ist die Auftragsabwicklung mit ihren wichtigsten Teilaufgaben. Am Beispiel eines fiktiven Kunden handelt das neu erschienene Fachbuch 'Servicetechniker Band 2: Management und Auftragsabwicklung' einen kompletten Werkstattauftrag ab. Dabei werden die Kundenbetreuung und -beratung, das Ermitteln der fur den Serviceauftrag anfallenden Kosten sowie die Auswahl von Ersatz- und Zubehorteilen aufgegriffen. Weitere Querschnittsthemen sind Information, Kommunikation und Kooperation. Im Gegensatz zu vielen anderen Fachbuchern ist dieses Buch nicht nach Sachgebieten gegliedert, sondern stellt im ersten Kapitel die Auftragsabwicklung in den Mittelpunkt. Dadurch werden Werkstattalltag und theoretische Kenntnisse optimal miteinander verzahnt. Das Buch bereitet angehende Kraftfahrzeug-Servicetechniker/innen auf die Prufung in den nicht-technischen Prufungsfeldern vor. Fur Kfz-Fachkrafte, die noch am Anfang ihres Berufslebens stehen, eignet sich das Handbuch als Nachschlagewerk. Die Kernthemen im U Der Serviceauftrag Serviceorganisation und -management Servicerecht


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Product Details
  • ISBN-13: 9783834334152
  • Publisher: Vogel Business Media
  • Binding: Hardcover
  • Language: German
  • ISBN-10: 3834334154
  • Publisher Date: 11/1/2018
  • Height: 265.999 mm
  • Weight: 15 gr


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