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Service Client

Service Client


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About the Book

La particularité de ce livre réside dans une approche centrée sur l'optimisation du service client pour forger un avantage concurrentiel durable.

  • En mettant l'accent sur la création de valeur, l'implantation de normes de qualité rigoureuses, le traitement efficace des problématiques client, et une gestion avisée des interactions difficiles, cet ouvrage se démarque par son approche résolument tournée vers l'action et les solutions pragmatiques.
  • Contrairement aux discussions plus générales ou axées sur la technologie, souvent rencontrées dans la littérature sur le service client, ce livre propose une voie concrète vers l'excellence en service client, avec un impact direct et mesurable sur la satisfaction et la loyauté des clients.
  • La proposition de valeur unique de cet ouvrage repose sur sa capacité à guider les professionnels vers des stratégies éprouvées pour élever leur service client au-delà des standards conventionnels, assurant ainsi une position de leader dans leur domaine.


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Product Details
  • ISBN-13: 9791091224727
  • Publisher: Amazon Digital Services LLC - Kdp
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Sub Title: Stratégies pour créer un avantage compétitif rentable et durable
  • Width: 152 mm
  • ISBN-10: 1091224722
  • Publisher Date: 20 Feb 2024
  • Height: 229 mm
  • No of Pages: 150
  • Spine Width: 8 mm
  • Weight: 263 gr


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