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Résolution des conflits par la médiation

Résolution des conflits par la médiation


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About the Book

Comme il existe peu de ressources de référence rapide pour la résolution des conflits, les gestionnaires de litiges peuvent être très expérimentés dans l'objet du litige, mais manquer d'expérience en tant que médiateur neutre en charge d'une médiation. Ce livre est une introduction au processus de médiation pour les nouveaux médiateurs ou ceux qui n'ont pas été formés. La médiation est un processus très efficace de résolution volontaire des conflits. Si elle est bien menée, elle a un taux de réussite de 80 %. La première moitié de l'ouvrage traite du large éventail de conflits qui font fréquemment l'objet d'une médiation. Il s'agit notamment de conflits courants dans la vie, tels que la famille, le travail, l'église et les affaires. Les causes de ces conflits sont examinées et leur étude est nécessaire pour réussir la médiation dans de telles situations. La seconde moitié présente un processus détaillé et organisé des phases et étapes courantes d'une médiation typique. L'ouvrage se termine par un aperçu de quelques ressources utiles, notamment des livres, des sites web et des textes législatifs qui fournissent des conseils pour certaines situations de médiation.


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Product Details
  • ISBN-13: 9786207389667
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 227 gr
  • ISBN-10: 6207389662
  • Publisher Date: 18 Apr 2024
  • Height: 229 mm
  • No of Pages: 112
  • Spine Width: 7 mm
  • Width: 152 mm


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