Risky Work Environments provides new insights into the multiple and dynamic trajectories of both near misses and mistakes in complex work environments, based on actual case examples. It also studies the interactions between various activity systems or work practices (design, maintenance, incident investigation, regulation, operation) and their consequences for operational performance. The role of rules and regulations is explored, considering the consequences of deviations and the limitations of enforced compliance. Further, the book explains how to search for, think about and act on information about vulnerability, near misses and mistakes in a way that emphasizes accountability in ways that are not punitive but instead responsible, innovative and provide opportunities for learning. Writing from different disciplines and theoretical perspectives, the contributors analyse working in risky environments which include air traffic control, offshore mining, chemical plants, neo-natal intensive care units, ship piloting and emergency call dispatch centres. In each chapter the authors present rich empirical data and their analyses illustrate a variety of ways in which, despite imperfect systems, safety and resilience is created in human action. In the chapters where the focus is on error or mistakes, the analysis undertaken reveals the logic of actions undertaken at the time as well as their constraints. The contributors are all active researchers within their disciplines and come from Australia, Finland, France, Norway and the Netherlands. The book will be of direct interest to safety scientists, researchers and scientists, as well as human factors practitioners working in complex technological systems.
About the Author: Christine Owen is a senior researcher investigating communication, coordination and collaborative practices in high-technology, high-intensity, high-reliability environments. She is conducting research in aviation, and emergency medicine and emergency management environments. She has a particular interest in theories of activity and how learningful and developmental work environments may be enabled. She is currently Assistant Dean of the Faculty of Education at the University of Tasmania, Australia and national research program leader for Education, Training and Communication in the Australasian Bushfire Cooperative Research Centre. Pascal Béguin is Director of Research at the French National Institute for Agricultural Research (INRA). He has conducted researches in engineering companies, aviation, chemical industry and medicine (oncology). Pascal Béguin represents the French tradition of interventionist studies of design in work settings. He has a longstanding interest and experience in transformative approaches to participatory approaches in design. He has published extensively on the notion of instrumental genesis and its implications for the organization of design processes. Ger Wackers is assistant professor at the Department of Technology and Society Studies, Faculty of Arts and Culture, University of Maastricht. He was originally trained as a medical laboratory technician as a medical doctor. Subsequently he moved into science and technology studies. He holds a PhD in STS. He currently works on a research project on the vulnerability and reliability of complex technological systems, particularly in the offshore industry in the North Sea. He has an interest in transdisciplinary approaches in STS-research and has been writing with engineers on issues of reliability of complex technological systems.