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Responsive E-Government

Responsive E-Government


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About the Book

Local governments have increased the use of technology (e-government) to gather citizen input. The current literature does not address the effectiveness, actual usage, or importance of electronic citizen feedback (e-feedback) to make policy decision. The purpose of the exploratory correlational study was to provide initial empirical evidence to assess the relationship between local e-government services and e-feedback collection methods. General theories of e-government practice were synthesized into a conceptual framework addressing research questions related usage of e-government, e-feedback and testing associations indicating that e-feedback was employed to guide e-government. A survey that documented current e-feedback collection methods and e-government services was sent to key informants representing a random sample of 174 principle cities of metropolitan and micropolitan statistical areas within the United States. Descriptive results indicated e-government was only 48% implemented across the sample with a potential expected expansion to 72%. Multiple linear regression analyses of survey items were used to identify significant predictors of current e-government and e-feedback practices; and parallel analyses were used to identify significant predictors of intended e-government and e-feedback practices. Pearson correlations were used to reveal significant linkages connecting e-government, e-feedback, and auditing e-feedback. The results support the conclusion that e-feedback methods create the potential for increased citizen influence in shaping government services and practices via the e-government model. The study contributes to positive social change by providing empirical data that can be used to guide initial e-government implementation within communities that have not yet adequately defined models of practice and means of gathering input from their citizenry.


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Product Details
  • ISBN-13: 9781468104356
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Height: 254 mm
  • No of Pages: 126
  • Series Title: English
  • Sub Title: A Study of Local Government E-Feedback Methodology
  • Width: 178 mm
  • ISBN-10: 1468104357
  • Publisher Date: 15 Nov 2010
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 7 mm
  • Weight: 281 gr


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