It should be unnecessary to recognize the importance of Quality in the success of the company; however, although it may seem untrue, even today the real importance that it represents and that differentiates excellent companies from mediocre ones is not recognized.
A company with a strong quality system, with a system correctly implemented in the GEMBA is unstoppable and will quickly achieve the objectives it sets, no matter how unattainable they may seem.
The quality system is the backbone of the company, which, when perfectly organized, trained and oriented towards clear objectives, always moves forward like a Tsunami that sweeps everything away. There is nothing more powerful.
It is a virtuous circle that improves and improves day by day with the participation of each and every one of the company's employees.
Until reaching a state of real implementation of the total quality system, there are intermediate states in which not everything is so nice, in which some days we go forward and others backwards, especially if, as usually happens, the company grows quickly and there is no time to implement real quality in the GEMBA, there is no time to process customer orders, day-to-day problems take up everything, there is no time to plan the strategy to achieve the objectives, to follow the KPIs, to plan the new models, to train and coach staff, to carry out preventive maintenance, to analyze defects, to improve suppliers.
Sometimes we wish everything would stop, that production would stop for a month so we could prepare projects, analyze complaints, plan quality.
But nothing and no one is going to stop, on the contrary, everything is going like a runaway horse, out of control, clients visit us and the corrective actions we agreed upon are not carried out, the same quality problems arise again and again in production without us being able to do anything to avoid it.
The situation has completely overwhelmed us.
Does this situation sound familiar to you?
If you are familiar with this, you will agree that there are basically two options:

Option 1. Run away to wherever and don't look back
Option 2. The Quality Revolution

For the brave ones who choose option 2, this is why I am writing this book, to guide you with a real example.
I warn you that option 2 is not easy, but it is possible.
To be successful you must first forget everything that has been explained to you regarding quality, there is no greater quality than Total Quality management, quality on a grand scale, QUALITY with capital letters, quality without complexes, quality for the brave, the quality of the Samurai.