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Message Received: 7 Steps to Break Down Communication Barriers at Work

Message Received: 7 Steps to Break Down Communication Barriers at Work


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About the Book

The action plan you need to ensure everyone's understood--digitally and across generations

According to social scientist and award-winning CEO Dr. Mary Donohue, we communicate ineffectively at work a staggering 80% of the time! From the tone of an email to the almost-but-not-quite eye contact of a video conference app, today's tech has increased the speed and scope of our communications--as well as the opportunities to misunderstand each other completely. This lack of effective communication is a leading cause of workplace stress.

In this widely anticipated and deeply researched book, Dr. Donohue, a victim of workplace stress herself, lays out a seven-step solution to give you the tools you need to make communication a cure for workplace stress, not a cause--even (especially) when you're working with a generationally diverse team. Discover what's at the root of the problem--from misunderstood emails and misinterpreted texts to misconstrued social media posts and missed social cues on Zoom--and learn how to respond to different communication preferences now.

Through helpful charts, case studies, evidence-backed research, and more, you'll walk away with the tools you need to ensure everyone on your team--yourself included--is heard and understood, so there's less time clarifying and more time for everyone to be their best, most productive selves.


About the Author: Dr. Mary Donohue has pioneered research in the field of evolutionary psychology with a focus on team leadership and management through technology. An award-winning CEO, she was named one of the 18 Outstanding Women in Tech and Diversity MBA's top 50 under 50.


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Product Details
  • ISBN-13: 9781260456356
  • Publisher: McGraw-Hill Education
  • Publisher Imprint: Mcgraw-Hill Education
  • Height: 231 mm
  • No of Pages: 240
  • Spine Width: 25 mm
  • Width: 157 mm
  • ISBN-10: 1260456358
  • Publisher Date: 18 Sep 2020
  • Binding: Hardback
  • Language: English
  • Returnable: Y
  • Weight: 480 gr


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Message Received: 7 Steps to Break Down Communication Barriers at Work
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Message Received: 7 Steps to Break Down Communication Barriers at Work
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