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Managing Customer Experience in the Networked Age

Managing Customer Experience in the Networked Age


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About the Book

"Unlock the Secrets to Thriving in the Networked Age with 'Managing Customer Experience': Dive into a world where connectivity reigns supreme and customer experience is king. From unraveling the evolution of consumer behavior to embracing cutting-edge technologies, this book is your essential guide to navigating the dynamic landscape of the Networked Age. Packed with actionable insights, real-world case studies, and a groundbreaking STARS model, it's time to elevate your customer experience game and future-proof your business in the era of constant connectivity. Don't just adapt - thrive!"

In the annals of human history, epochs are defined by transformative shifts in societal structures and technological paradigms. The transition from the Industrial Age to the Information Age marked a pivotal moment in our collective evolution, reshaping the way we interact, consume, and perceive the world around us. Yet, as we stand on the precipice of a new era, characterized by interconnectedness and digital ubiquity, it becomes evident that another seismic transformation is underway: the emergence of the Networked Age.


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Product Details
  • ISBN-13: 9798879804744
  • Publisher: Amazon Digital Services LLC - Kdp
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: Navigating the Shift: From Information Age to Networked Age
  • Width: 152 mm
  • ISBN-10: 887980474X
  • Publisher Date: 16 Feb 2024
  • Height: 229 mm
  • No of Pages: 40
  • Spine Width: 2 mm
  • Weight: 118 gr


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Managing Customer Experience in the Networked Age
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