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L'assurance qualité dans l'industrie hôtelière en Afrique

L'assurance qualité dans l'industrie hôtelière en Afrique


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About the Book

"Quality Assurance in the Hospitality Industry in Africa" par Ogechi Adaobi Jude-Emezuom est un examen complet du rôle vital de l'assurance qualité dans le contexte du secteur de l'hôtellerie et de la restauration en Afrique. L'ouvrage se penche sur les défis et les opportunités auxquels est confrontée l'industrie hôtelière africaine, en explorant la manière dont les pratiques d'assurance qualité peuvent contribuer à sa croissance et à son succès.Grâce à un mélange de recherches, d'études de cas et d'idées pratiques, le livre souligne l'importance de maintenir des normes de qualité cohérentes dans divers aspects de l'industrie hôtelière, y compris l'hébergement, la restauration, le service et l'expérience globale du client. Ogechi Adaobi Jude-Emezuom met l'accent sur les facteurs culturels et économiques uniques qui ont un impact sur le paysage de l'hôtellerie en Afrique et présente des stratégies pour mettre en oeuvre des mesures efficaces de contrôle de la qualité adaptées à la région.L'exploration de l'assurance qualité par l'auteur englobe non seulement les aspects tangibles de l'hôtellerie, tels que les installations et les équipements, mais aussi les éléments intangibles tels que le service à la clientèle et la formation du personnel.


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Product Details
  • ISBN-13: 9786206930174
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 150 gr
  • ISBN-10: 6206930173
  • Publisher Date: 10 Dec 2023
  • Height: 229 mm
  • No of Pages: 60
  • Spine Width: 4 mm
  • Width: 152 mm


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