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Künstliche Intelligenz in HR. Chancen und Risiken des Einsatzes von Chatbots im HR-Servicebereich

Künstliche Intelligenz in HR. Chancen und Risiken des Einsatzes von Chatbots im HR-Servicebereich


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About the Book

Masterarbeit aus dem Jahr 2023 im Fachbereich Führung und Personal - Recruiting, Note: 2,0, FOM Hochschule für Oekonomie & Management gemeinnützige GmbH, München früher Fachhochschule, Sprache: Deutsch, Abstract: Da Chatbots bereits seit einigen Jahren in den verschiedensten Bereichen zunehmend an Beliebtheit gewinnen und die allgemeinen Nutzerzahlen von virtuellen Assistenten angestiegen sind, haben sich bereits einige Forscher mit diesem Themenbereich beschäftigt. Jedoch gibt es im Vergleich zu der Vielzahl an Untersuchungen, die das Verhalten der Nutzer von Chatbots beispielsweise auf Webseiten im Einzelhandel oder im Gesundheitsbereich betrachten, nur vereinzelte Forschungsergebnisse zur Einführung und Verwendung von Chatbots im Personalwesen. Dies begründet sich auch teils auf dem nur zögerlichen Einsatz von Chatbots in HR aus der Praxis. Aufgrund der geringen Anzahl an Literatur, die Chatbots im Personalwesen untersucht, soll diese Arbeit einen Überblick über Nutzung von Chatbots in HR geben. Hierbei wird besonders auf die Möglichkeiten dieser KI bei einer möglichst sinnvollen und effizienten Ausgestaltung eingegangen. Außerdem liegt ein weiteres Ziel dieser Arbeit auf der Untersuchung von Tätigkeiten des HR-Servicecenters, da Chatbots besonders bei administrativen Aufgaben einen relevanten Lösungsansatz für die Unterstützung und Entlastung der Personalabteilung liefern. Um geeignete Maßnahmen für die Implementierung eines zukunftsgerechten Chatbots zu entwickeln, werden darüber hinaus auch Chancen und Risiken beziehungsweise Herausforderungen analysiert. Zusammenfassend soll diese Masterarbeit erforschen, ob Chatbots eine Entlastung für HR-Abteilungen darstellen und wie sie gestaltet werden müssen, um einen möglichst großen Mehrwert für die nach Informationen fragenden Mitarbeiter zu liefern. In diesem Zuge soll diese Arbeit folgende Forschungsfrage beantworten: Inwieweit kann der Einsatz von Chatbots als Teil des Servicecenters bei Dienstleistungsthemen


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Product Details
  • ISBN-13: 9783346864666
  • Publisher: Bod Third Party Titles
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 172 gr
  • ISBN-10: 3346864669
  • Publisher Date: 24 Feb 2023
  • Height: 210 mm
  • No of Pages: 84
  • Spine Width: 5 mm
  • Width: 148 mm


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