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Kritische Diskussion des Total Quality Managements verdeutlicht am Anwendungsbeispiel Telekom

Kritische Diskussion des Total Quality Managements verdeutlicht am Anwendungsbeispiel Telekom


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About the Book

Studienarbeit aus dem Jahr 2021 im Fachbereich BWL - Allgemeines, Note: 1,1, Europäische Fernhochschule Hamburg, Sprache: Deutsch, Abstract: Das Ziel dieser wissenschaftlichen Arbeit ist es, die Unternehmensstrategie Total Quality Management zu erläutern und in ihrer Tiefe zu bearbeiten. Durch das Verständnis des TQM-Konzepts wird gleichzeitig die These "Qualität ist kein Zufall" unterstützt, erklärt und kritisch diskutiert. Es wird dabei zuerst auf den theoretischen und historischen Hintergrund des Begriffs Qualität eingegangen, um ein Verständnis für die verschiedenen Auffassungen und Bedeutungen des Begriffs zu entwickeln. Das Total Quality Management wird tiefgründig bearbeitet, erklärt, kritisch diskutiert und anhand des Fallbeispiels des deutschen Unternehmens der Telekom verdeutlicht. Dafür werden unter anderem Experteninterviews durchgeführt und qualitativ ausgewertet. Am Ende der Hausarbeit wird die These kritisch diskutiert und ein Fazit gezogen. Klassische Werke wie "Jurans Quality Control Handbook" oder David A. Garvins Meisterwerk "Managing Quality" werden ebenso verwendet, um die Prinzipien der neuen und alten Qualitätssicherung zu verstehen.


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Product Details
  • ISBN-13: 9783346488244
  • Publisher: Bod Third Party Titles
  • Publisher Imprint: Grin Verlag
  • Height: 210 mm
  • No of Pages: 26
  • Spine Width: 2 mm
  • Width: 148 mm
  • ISBN-10: 3346488241
  • Publisher Date: 13 Aug 2021
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Weight: 95 gr

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