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Inteligência emocional e stress profissional no sector dos serviços

Inteligência emocional e stress profissional no sector dos serviços


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About the Book

A inteligência emocional é definida como o subconjunto da inteligência social que envolve a capacidade de monitorizar os sentimentos e emoções próprios e alheios, de os discriminar e de utilizar esta informação para orientar o pensamento e as acções (Salovey & Mayer, 1990, p. 189).As emoções facilitam o pensamento, direccionando a atenção para as mudanças, como o trabalho que precisa de ser feito e o tempo que se está a esgotar. A inteligência emocional de um indivíduo aumenta a sua capacidade de lidar com o stress também aumenta.Com o crescimento da ciência e da tecnologia, a vida tornou-se enormemente automatizada e centrada no dinheiro. Os resultados do stress no local de trabalho, que aumentam as complexidades do trabalho e asua procura alternada, tornaram-se uma caraterística bem conhecida e infundida nas organizações modernas.O livro trata da identificação do impacto da Inteligência Emocional no stress profissional das mulheres empregadas em várias organizações do sector dos serviços.


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Product Details
  • ISBN-13: 9786206572824
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: Portuguese
  • Returnable: N
  • Weight: 476 gr
  • ISBN-10: 620657282X
  • Publisher Date: 28 Oct 2023
  • Height: 229 mm
  • No of Pages: 288
  • Spine Width: 17 mm
  • Width: 152 mm


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