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Geschäftsprozesse im Unternehmen

Geschäftsprozesse im Unternehmen


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About the Book

Skript aus dem Jahr 2006 im Fachbereich BWL - Controlling, Sprache: Deutsch, Abstract: Unsere Wirtschaftsunternehmen und Dienstleistungseinrichtungen sind bestens organisiert, haben klare Organisationen und sind leistungsfähig. Auf der anderen Seite prägen Firmenpleiten, Massenentlassungen, Management-Fehlleistungen, laufende Reorganisationen und Umstrukturierungen, Trends wie Re-engineering, Lean Management, Time Based Competition, Supply Chain Orientierung die Nachrichten. Wie passt dies zusammen? Warum gibt es so viele Ansätze, sich auf die Geschäftsprozesse zu konzentrieren und diese zu verbessern? Wie funktionieren eigentlich Prozesse oder Abläufe im Unternehmen? Gibt es wesentliche Unterschiede zwischen Groß-, Mittel-, Klein- und Kleinstunternehmen? Je größer ein Unternehmen, desto stärker ist es in Funktionen gegliedert. Umso schwerer können Prozesse identifiziert und gesteuert werden. Umso schwieriger ist Kundenorientierung durchzusetzen. Da die Leistungserbringung für den Kunden (Geldquelle) im Unternehmen in Prozessen (Abläufen) erfolgt, ist die Betrachtung der eigenen Prozesswelt unerlässlich - unabhängig von der Größe. Für produzierende Unternehmen ist dies bereits relativ geläufig. Dienstleistungsunternehmen haben hier noch stärkeren Nachholbedarf. Basis ist das Zusammenwirken von Funktionen im Unternehmen mit den funktionsübergreifenden Prozessen. Aufgezeigt wird, wie Wertschöpfung entsteht. Fokussiert auf die Messung der Prozessleistung, die Ermittlung der Leistungsfähigkeit durch weitere Methoden, wie Kundenzufriedenheit, Benchmarking, Prozesskostenrechnung, Balanced Score Card, sowie Prozessreifegradermittlung. Anschließend widmen wir uns der Gestaltung von Geschäftsprozessen. Wie kann ich meine Prozesse optimal auf meine Kunden ausrichten? Wie optimiere ich meine Prozesse? Welche Auswirkungen hat die Einführung von Prozessmanagement? Was bringen Managementsystemen nach ISO 9001:2000? Sollte ich Verfahren wie Wertanalyse anwenden? Möglichkeiten


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Product Details
  • ISBN-13: 9783638684248
  • Publisher: Grin Publishing
  • Binding: Paperback
  • Language: German
  • Returnable: N
  • Spine Width: 3 mm
  • Width: 148 mm
  • ISBN-10: 3638684245
  • Publisher Date: 25 Jul 2007
  • Height: 210 mm
  • No of Pages: 56
  • Series Title: German
  • Weight: 136 gr


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Geschäftsprozesse im Unternehmen
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