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The Consummate Communicator

The Consummate Communicator


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About the Book

Good communications skills are much more than common sense. They involve specific skills that anyone can learn and practice. This book will help you unlock the real secret of success in your business and personal life: learning how to become a consummate communicator. Author Rich Gallagher is a former customer service executive, practicing psychotherapist, and a #1 bestselling customer service author with a track record of dramatically "turning around" workplace performance. In this book, based on his regular blog entries over the last five years, you will learn new skills like: - How to shut down criticism instantly - Connecting immediately with anyone - Using storytelling to build a convincing point - How to think like a customer - Dealing with gossip, backstabbing, and stealing credit - What to say to workplace bullies - Transforming your whole workplace through communications skills The Consummate Communicator with teach you interpersonal and leadership skills that last a lifetime, all for the price of simply changing the words you use. In the process, you will learn the real secrets of what makes people really listen to you. It is your personal guide to success, one simple technique at a time.
About the Author: Rich Gallagher MA MFT is one of the nation's leading experts on workplace communications skills. A former customer service executive and practicing psychotherapist, his nine books include the national #1 customer service bestseller What to Say to a Porcupine, How to Tell Anyone Anything, and his forthcoming project The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, all published by Amacom. Rich has been featured on CNN.com, BusinessWeek, Dale Carnegie training, morning drive radio, and numerous other media outlets worldwide. His firm Point of Contact Group has trained over 25,000 people on what to say in difficult customer and workplace situations.


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Product Details
  • ISBN-13: 9781481083782
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Height: 229 mm
  • No of Pages: 188
  • Series Title: English
  • Sub Title: Discovering the Art and Science of What to Say
  • Width: 152 mm
  • ISBN-10: 1481083783
  • Publisher Date: 29 Nov 2012
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Spine Width: 10 mm
  • Weight: 308 gr


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