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The Cloud Service Level Agreement

The Cloud Service Level Agreement


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About the Book

THE IMPORTANCE OF A CLOUD SERVICE LEVEL AGREEMENT (CSLA)This book is not another Cloud Security Theory book, it is a practical and how-to volume for both the Cloud Service Customer (CSC) and Cloud Service Provider (CSP) negotiate the Cloud Service Level Agreement (CSLA) based on defined terms and metrics. This is more than a high-level description of "risks and challenges" involved in entering into a true CSLA. It is a "down in the weeds" approach with nearly 100 specific Service Level Objectives (SLO)-the next level down--with suggested metrics that get you started on Day 1.This book is written to address a vital component of Cloud Security, the Service Level Agreement (SLA). While many of us who work in the cybersecurity agree that the SLA is a critical artifact in determining third-party responsibility for the implementation of security controls, there is very little information in the public arena on what a good SLA consists of. This book is written for that very purpose. If you are writing or reviewing a CSLA or an Information Technology (IT) SLA in general, what are the elements needed to effectively have a good service agreement? What are the kinds of Service Level Objectives (SLO) do you need to manage as a company or agency to ensure your overall shared cybersecurity responsibilities are being met? This book is written to provide a how-to approach to better understand the place and importance of the CSLA.


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Product Details
  • ISBN-13: 9781983156533
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Height: 229 mm
  • No of Pages: 120
  • Spine Width: 6 mm
  • Weight: 222 gr
  • ISBN-10: 1983156531
  • Publisher Date: 13 Jun 2018
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: A Supplement for NIST 800-171 Implementation
  • Width: 152 mm


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