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Atendimento ao cliente

Atendimento ao cliente


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About the Book

Este estudo, junto a uma cooperativa de crédito de Patos de Minas, tem o objetivo de analisar a forma com que a mesma realizava seu atendimento ao cliente e constatar se ela se mostrava eficaz no mesmo. Fazendo uso de uma metodologia embasada principalmente em pesquisas bibliográficas como amparo para o atingimento do objetivo que norteia o desenvolvimento deste trabalho, pode-se concluir que a necessidade de se prestar um atendimento de qualidade se faz presente nos diversos setores da sociedade hodierna, sendo o mesmo responsável por aumentar, de forma considerável, o nível de satisfação dos clientes, a peça mais importante em qualquer tipo de negócio. De forma sucinta, um atendimento de qualidade desperta no cliente a vontade de voltar à empresa e de indicá-la a outras pessoas enaltecendo sua satisfação de ter suas necessidades e expectativas excedidas. Porém, satisfazer um cliente mostra-se um desafio que requer que as organizações se organizem de forma a trabalhar junto aos clientes procurando ouvi-los e entendê-los para constatarem o que estes esperam das mesmas, tornando possível que elas hajam transmitindo confiança e segurança para melhorar sua satisfação.


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Product Details
  • ISBN-13: 9783639754018
  • Publisher: KS Omniscriptum Publishing
  • Publisher Imprint: Novas Edicoes Academicas
  • Height: 229 mm
  • No of Pages: 60
  • Spine Width: 4 mm
  • Width: 152 mm
  • ISBN-10: 3639754018
  • Publisher Date: 13 Nov 2020
  • Binding: Paperback
  • Language: Portuguese
  • Returnable: N
  • Weight: 154 gr


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