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Amélioration de la satisfaction des citoyens dans la prestation de services municipaux

Amélioration de la satisfaction des citoyens dans la prestation de services municipaux


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About the Book

L'ouvrage traite du processus des conseils municipaux pour une prestation de services de qualité et la satisfaction des citoyens. Les principaux objectifs de la recherche ont été identifiés afin de mesurer la satisfaction des citoyens. L'ouvrage met également en évidence les facteurs déterminants de la satisfaction des citoyens dans les conseils municipaux, tels que la qualité des services municipaux, la participation de la communauté et la sensibilisation de la municipalité. La théorie des choix publics a été utilisée dans l'étude. La relation entre les variables a été étudiée à l'aide des données complètes collectées auprès des communautés locales. Des hypothèses ont été formulées pour montrer la relation existant entre les variables de la recherche. La version 23 du logiciel SPSS a été utilisée pour analyser les données. Le graphique Amos a également été utilisé pour l'analyse multivariée. Un cadre global a été développé dans le but d'améliorer la satisfaction des citoyens.


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Product Details
  • ISBN-13: 9786207963249
  • Publisher: KS Omniscriptum Publishing
  • Binding: Paperback
  • Language: French
  • Returnable: N
  • Weight: 440 gr
  • ISBN-10: 6207963245
  • Publisher Date: 19 Aug 2024
  • Height: 229 mm
  • No of Pages: 300
  • Spine Width: 17 mm
  • Width: 152 mm


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