full screen
booksbay Icon
Logo1
Login & Sign up
AddBanner
Home icon Home
Account Icon Account
Wishlist Icon Wishlist
Cart Icon Cart
humburger icon Categories
Close

Refine your Search

Availability

Shipping Time

Source

Binding

Language

Publication Year

Filter By Category
W Earl Sasser

W Earl Sasser

6 results found
List viewGrid view
Sort By:
1.
The Ownership Quotient
The Ownership Quotient
By: W. Earl, Jr. Sasser, James L Heskett, Joe Wheeler, James L. Heskett, W Earl Sasser
Publisher: Harvard Business School Press
No Review Yet
AED113
Binding:
Hardback
Release:
01 Dec 2008
Language:
English
Available
Ships within 2-4 Days Explain..
2.
The Value Profit Chain
The Value Profit Chain
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser, W Earl Jr Sasser
Publisher: Free Press
2.0 (1)
AED105
Binding:
Paperback
Release:
04 Oct 2014
Language:
English
International Edition
Ships within 14-16 Days Explain..
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
3.
The Service Profit Chain
The Service Profit Chain
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Free Press
No Review Yet
AED120
Binding:
Hardback
Release:
10 Apr 1997
Language:
English
International Edition
Ships within 24-26 Days Explain..
4.
Service Breakthroughs: Changing the Rules of the Game
Service Breakthroughs: Changing the Rules of the Game
By: Earl W. Sasser
No Review Yet
AED57
Out of Stock
Notify me when this book is in stockNotify Me
5.
Management of Service Operations: Text, Cases and Readings
Management of Service Operations: Text, Cases and Readings
By: Sasser Jr., W. Earl
Publisher: Allyn & Bacon
No Review Yet
AED315
Binding:
Paperback
Release:
01 May 1978
Language:
English
Out of Stock
Notify me when this book is in stockNotify Me
6.
What Great Service Leaders Know and Do
What Great Service Leaders Know and Do
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Readhowyouwant
No Review Yet
AED146
Binding:
Paperback
Release:
01 Sep 2015
Language:
English
Out of Stock
Notify me when this book is in stockNotify Me
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
No more records found